Specialist Consults

What to Bring

• We understand that a caregiver may sometimes help coordinate care and appointments on behalf of a patient. However, the patient must always be present and attend all appointments, even if the appointment is virtual or by phone. Caregivers, support, or translators can also attend appointments.
• Please bring your health card with you to your appointment.
• If you are not covered through OHIP, please bring any insurance information.
• Bring a list of your current prescription medications and vitamins/supplements.

Other Notes

• If you do not speak or understand English, please ensure you can bring someone to your appointment that can communicate and understand English, and that they can stay for the full duration of your appointment.

Arrival Time

• For virtual appointments, please log in 5–10 minutes prior to your scheduled appointment.
  • 24 hours before your virtual appointment, you will receive an email and text message with your visit link and PIN.
  • Please do not disconnect after joining, as the doctor may be a bit late. The usual wait time is less than 30 minutes.
  • You must be physically present in Ontario at the time of the virtual appointment. This is a requirement of OHIP.
• For in-person appointments, please arrive 15 minutes prior to your scheduled appointment to complete some paperwork and check-in.
• If you late cancel or no show for your appointment, you may be charged a cancellation fee.

During the Visit

• An ECG test may be performed during your in-person appointment. If there is any other testing, it will have been explicitly scheduled. For example, an ECHO may be booked on the same day as your consult.
• Appointments typically last between 20 to 45 minutes.
• If there are results to review, the doctor will discuss them with you and recommend any necessary follow-up.

After the Visit

• You may need to book a follow-up appointment, which can be scheduled at the front desk or coordinated by the doctor’s admin team, who will contact you directly.

Contact Details

• You can reach us at 1-877-564-5227, extension 1. Our call centre is open Monday to Fridays from 8am-6pm, and Saturdays from 9am-5pm. If you have a next-day or same-day appointment, you can reach us outside of our call centre hours, by pressing extension 7.

Frequently Asked Questions (FAQ)

Can I access my medical images and reports through PocketHealth?

• You can access your medical images through PocketHealth for any Nuclear Testing. However, written reports are currently not available through the platform. If you would like a copy of your report, please reach out to the referring doctor.
• ECHO images can be provided on a CD as needed.

How do I get to the clinic?

• For directions to the clinic and the nearest major intersection, please see Locations & Directions

Is it okay to wear body lotion or perfume for my appointment?

• Please do not wear any scented products to the appointment.

What if I've misplaced my health card?

• You can still attend your appointment if you bring a printed copy, photocopy, or photo of your health card.

Will there be any out-of-pocket costs?

• Most services, including Specialist Consults and diagnostic testing, are covered by OHIP.
• If you're paying privately, some insurance providers can be billed directly.
• In other cases, you may need to pay upfront and submit the receipt to your insurance.
• If you do not have OHIP coverage, out-of-pocket payment is required.

Do you have wifi at the clinics?

• Yes, we have wifi available.

Where can I provide feedback or file a complaint?

• You can provide feedback or file a complaint via email at [e-mail] or by visiting our website here.

Can you provide a doctor's note that can send to my employer?

• Yes, we can provide work letters on the day of your appointment. Please ask the reception team.

Do I need to fast before my appointment?

• No, fasting is not required if you’re only attending a Specialist Consult.

What should I wear?

• There are no clothing restrictions for Specialist Consults.

Can a family member or friend accompany me?

• Yes, a support person is welcome to join your appointment.

Should I take my regular medications on the day of the appointment?

• Yes, unless you've been instructed otherwise by our office. Please bring a full list of your medications and supplements to the appointment.

Can I request a phone call instead of a video visit?

• You can request a phone call, though not all physicians are able to switch a video visit to phone.